FAQs & SHIPPING INFO
Our goal is to offer you the best shipping options, no matter where you are. Every day, we deliver to hundreds of packages around the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check, and packaging. All orders will be sent to the manufacturer for producing and dispatch within 24 hours after the order placed. The manufacturers process the orders, which takes an additional 2–5 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10–35 business days. US orders are shipped by DHL eCommerce or ePacket which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 to 14 days to arrive US, Canada; 15-25 days to arrive Europe, 7-12 days to arrive Australia, New Zealand and for other destination, it takes 20-30 days.
HOW MUCH FOR SHIPPING FEE?
We offer 2 options for shipping:
International Shipping Method: $5.99, flat rate worldwide
International Shipping Method + Insurance: $8.99, flat rate worldwide
WHEN WILL I RECEIVE MY ITEM(S)?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States, Canada||10-14 Days|
|Mexico, Brazil, Africa||15-25 Days|
|Australia, New Zealand, Chile, and others||7-30 Days|
*This doesn’t include our 2-5 days processing time.
WHERE ARE MY ITEMS COMING FROM?
Although our company is located in Singapore, our factories are located in Vietnam & China. So your items will come from one of these countries. Don’t worry, even Big brands like Nike, Adidas, HM, Zara,…also produce there.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email to [email protected] and we will do our best to help you out.
THE CABRERA GROUP LLC
Address: 13 Madison Avenue, Ossining New York 10562, United State